1. Unless otherwise expressly agreed in writing, all agreements, sales, deliveries, work and/or services with our company, without exception, are governed by the general terms and conditions set out below.

Our general terms and conditions of sale apply exclusively. The conditions of our cocontractors are only opposable to us in the case of express and written acceptance on our part.

The contract can only be considered validly formed if :

• If our written offer is accepted without reservation by the customer, or,
• If we accept a customer order without reservation.

Any addition, deletion or modification whatsoever of the offer and/or order suspends the formation of the contract until its express acceptance by the other party:

By way of exception, the parties agree to submit to Belgian law for all matters not governed by these general terms and conditions, while the safety regulations applicable to the supplies and/or services provided are those in force in Belgium on the date of formation of the contract.

2. Unless otherwise expressly stipulated in writing, our offers are valid for one month from the date of dispatch (as evidenced by the postmark).
3. Prices: Prices are net, exclusive of VAT and transport and packaging costs, unless expressly stated otherwise.

We reserve the right to adjust our prices after conclusion of the contract in the event of unforeseen circumstances, in particular in the event of changes in transport rates, insurance, taxes and/or duties, the price of raw materials or any other supplies.

In particular, the customer alone assumes the risk of devaluation of the currency specified in the contract.

4. Should the customer fail to meet his obligations (e.g. payment below the due date), we may automatically and without prior notice suspend all services, including the dispatch of any goods still to be delivered, until full performance (e.g. full payment of all our claims), unless we prefer to cancel and/or terminate the contract.

If the customer’s credit is impaired, we have the right to demand any guarantees we deem appropriate, even after performance of the contract has begun. If the customer fails to meet these guarantees, we may suspend performance of our own obligations or cancel the contract ipso jure, without notice of default or compensation to the customer.

5. Any automatic, conventional or judicial cancellation and/or termination of the contract will entail the payment of a minimum flat-rate indemnity of 30% of the amount of the order, without prejudice to our right to claim full compensation for our loss consisting, in addition to our costs, also of the loss of our profit on the cancelled contract.
6. Our company assumes an obligation of means towards its customers. It undertakes to perform the services reasonably necessary in view of its means and personal possibilities, with a view to supplying the goods or services ordered, without, however, any guarantee of the result. The burden of proving our firm’s fault shall always lie with the customer.

In the event of a proven defect, our liability will always be limited solely to the replacement of defective parts, to the exclusion of any additional compensation of any kind or for any reason whatsoever.

Delivery times are given as an indication only. Under no circumstances may any delay give rise to claims for damages.

We accept no liability for any modification to the equipment supplied and/or installation carried out without our prior agreement, nor for any loss or alteration of customer data during our work on the customer’s equipment and programs, whatever the occasion.

7. The customer waives the right, without the prior written consent of the Company, to make direct or indirect offers of employment to an employee or agent of the Company or its subcontractors, or to take them into its service, under any status whatsoever, even if the initial solicitation comes from the employee or agent himself. This waiver is valid for the entire duration of the contract, plus a period of 12 months from its end or termination for any reason whatsoever. Should the customer fail to comply with this obligation, he shall immediately compensate the Company with a lump sum equal to the gross salary received by the employee or agent during the 12 months prior to his departure.
8. Goods are approved in our workshops. Any complaint concerning supplies or services rendered must be made by registered mail within ten days of the goods leaving our premises, failing which it will be inadmissible.

The warranty for the equipment we supply or install is that provided by the equipment manufacturers.

The warranty only covers the replacement of parts found to be defective: the customer is responsible for all labor and travel costs, as well as any transport costs.

All our systems come with a one-year warranty against installation or construction faults, from the date of commissioning.

It is considered contractually agreed that any hidden defect that appears more than one year after delivery and/or acceptance, even if tacit, will be considered as inherent to normal wear and tear, definitively discharging us from any obligation.

Should the hidden defect appear within one year of delivery and/or acceptance, even if tacit, any claim against it must also be made by registered letter within 10 days of its occurrence, in order to be admissible.

No warranty will be granted in the event of intervention by the customer and/or third parties on the goods delivered and/or installed.

In all cases, the warranty period applicable to warranty work expires when the initial warranty period expires.

Under no circumstances can any claim be made for damages incurred during assembly.

9. All our invoices are payable in Tournai within thirty days of the invoice date, without discount.

Any invoice not paid on the due date will automatically and without prior notice be increased by interest calculated on the basis of the legal rate for commercial matters, from the due date until the date of full payment.

In addition, by way of penalty clause and compensation, the amount due will be increased by 12% with a minimum of 40 euros without the need for prior formal notice.

In the event of non-payment of any of our invoices on the due date, all sums due for any reason whatsoever, even if not yet due, become immediately payable without prior formal notice.

The acceptance of bills of exchange or payment instruments does not entail any novation.

10. We retain ownership of the goods and components delivered until actual payment of the price in principal and accessories. Our co-contractor assumes, however, the risk of loss or deterioration, as well as responsibility for any damage they may cause. We nevertheless reserve the right to take back all or part of the material in the event of non-compliance with payment terms.
11. Any dispute will be submitted to the Tournai district courts, which have sole jurisdiction.