Technord has offered a professional, tailor-made service for several years, called the fil rouge, to help their clients 24/7, 365 days a year to maximise the continuity of their production.
This personalised service, formalised with a contract, complements the organisation previously used by the client. This includes :
- Contactability up to 24/7/365 with a personalised phone number and procedure
- Time taken for consideration and intervention guaranteed by our expert and trained teams, taking into account your systems and infrastructures
- Distance diagnostics and/or intervention possible using secured and approved procedures with the client
- Flexible complement to your service maintenance organisation: adaptation to your resources and needs
- Ticketing, traceability of interventions and associated reporting
- Intervention KPI linked to incidents focused on continuous improvement/systematic assessments with the client and action plans
- Customer feedback and training following incidents recorded in the reports
- Commitment to monitoring interventions
- Diverse options (preventative maintenance, upgradable maintenance, continuous improvement, etc.)
- Our personnel are informed at the start of the contract of customer specifics in terms of security, IT access rights, structure in place, points of attention and specifics, etc.
- Supporting documents are produced and available for contributors
- Inclusion of the support service of our possible suppliers
- Possibility of a stock of spare parts
Example of an intervention report created and sent to the client
Examples of dashboards (latest contributors, number of interventions per client over the last week and the last month, type of intervention, etc.)
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